As part of our commitment to treat your personal information with respect, we operate in accordance with the following ten principles (the “Principles”):
Principle 1 – Accountability
Principle 2 – Identifying Purposes
Ritchies will identify to you the purposes for which we will collect or use personal information before or at the time the information is collected.
At Ritchies, we collect and use the personal information of its clients and customers, including users of our Web Site, in order to:
You may request that Ritchies does not send any such notices or invitations by contacting our Privacy Officer.
Unless otherwise permitted or required by law, if a new purpose is identified for the use of the information collected, the new purpose will be explained prior to its new use.
Principle 3 – Consent
Principle 4 – Limiting Collection
The types of personal information we may ask for depends on and is related to the reason (or purpose) such personal information was provided to us. For instance, if you have purchased an item at one of our auctions and would like your purchase delivered to you at home, we would need to obtain your home address in order to process your request.
What Sort of Personal Information May We Collect?:
The following is a non-exhaustive description of the types of personal information that we may request or collect from clients and customers:
The choice to provide us with your personal information is always yours. However, your decision to withhold particular information may result in limiting our ability to provide you with the services or products you have requested.
How We Collect Your Personal Information?:
We may gather personal information from you in person, over the telephone or by corresponding with you via mail, facsimile or the Internet. We also collect personal information from users of our Web Site, when users view items which are up for auction, auction results, complete online order forms and carry out transactions through use of our Web Site.
In addition, certain non-personal information is recorded by the standard operation of Ritchies’ Internet servers. Information such as the type of browser being used, its operating system, and your IP address is collected in order to enhance your online experience. Through the use of website cookies (a very small text file that is added to your hard drive from a web page), we monitor the ads you see and the number of times these ads are seen. Through the use of these cookies, we are able to capture standard web traffic information such as time, date, IP address and browser, but in no circumstance do we (or the cookies) capture any information that can identify you as an individual.
What are Cookies: Cookies are pieces of information that a Web Site transfers to an individual’s computer hard drive for record keeping purposes. Cookies make using our Web Site easier by, among other things, saving your passwords and preferences for you. These cookies are restricted for use only on our Web Site, and do not transfer any personal information to any other party. Most browsers are initially set up to accept cookies; however, you can reset your browser to refuse all cookies or indicate when a cookie is being sent. (Note: you will need to consult the help area of your browser application for instructions.) If you choose to disable your cookies setting or refuse to accept a cookie, some parts of Ritchies’ Web Site will not function properly or may be considerably slower.
Principle 5 – Limiting Use, Disclosure and Retention
We will only use or disclose your personal information in accordance with the purposes for which it was originally collected unless you have otherwise consented, or when it is required or permitted by law. We will retain your personal information only for so long as is required to fulfill the purpose for which it was collected or as required by law.
When Information May Be Disclosed to Outside Parties:
The type of information we are legally required to disclose may relate to criminal investigations or government tax reporting requirements. In some instances such as a legal proceeding or court order, we may also be required to disclose certain information to authorities. Only the information specifically requested is disclosed and we take precautions to satisfy ourselves that the authorities that are making the request have legitimate grounds to do so.
There are some situations where we are legally permitted to disclose personal information such as employing reasonable and legal methods to enforce our rights or to investigate suspicion of illegal activities.
Principle 6 – Accuracy
We shall make every reasonable effort to ensure your personal information is maintained in an accurate, complete and up-to-date form. You are responsible for advising Ritchies of any inaccuracies or changes to your personal information.
Principle 7 – Safeguarding Information
The security of your personal information is a priority to Ritchies. Ritchies is responsible for protecting personal information under its control, including personal information that has been transferred to, or received from, a third party.
In the event that personal information is transferred to a third party, Ritchies will take steps to ensure that such recipients safeguard the personal information and use the information only for authorized purposes. Some examples of such measures are as follows:
We manage our server environment appropriately and our firewall infrastructure is strictly adhered to. Our security practices are reviewed on a regular basis and we routinely employ current technologies to ensure that the confidentiality and privacy of your information is not compromised.
Only employees with a business need to know, or whose duties reasonably so require, are granted access to personal information and shall be required to respect the privacy of that information.
When you call us you may be required to verify your identity by providing some personally identifying information.
Our Employees and your Personal Information:
In the course of daily operations, access to private, sensitive and confidential information is restricted to authorized employees who have a legitimate business purpose and reason for accessing it. For example, when you call us, our designated employees will access your information to verify who you are and to assist you in fulfilling your requests.
As a condition of their employment, all employees of Ritchies are required to abide by the privacy standards we have established. Employees are informed about the importance of privacy and they are required to agree to a code of conduct that prohibits the disclosure of any customer information to unauthorized individuals or parties.
Unauthorized access to and/or disclosure of personal information by an employee of Ritchies is strictly prohibited. All employees are expected to maintain the confidentiality of personal information at all times and failing to do so will result in appropriate disciplinary measures, which may include dismissal.
Principle 8 – Openness
Principle 9 – Customer Access
Upon your request, we shall inform you of: (i) the types of personal information we have collected; (ii) how we have used your personal information in the past, and how we may in the future; and (iii) whether or not we have disclosed your personal information to any third parties (and, if so, to whom). Individuals may verify the accuracy and completeness of their personal information, and may request that it be amended, if appropriate.
To help us keep your personal information up-to-date, we encourage you to amend inaccuracies and make corrections as often as necessary. Despite our efforts, errors sometimes do occur. Should you identify any incorrect or out-of-date information in your file(s), we will make the proper changes. Where appropriate, we will communicate these changes to other parties who may have unintentionally received incorrect information from us. Please note that before we are able to provide you with any information or correct any inaccuracies we may ask you to verify your identity and to provide other details to help us to respond to your request.
You may access and verify any of your information by calling our customer contact centre 416-364-1864
Principle 10 – Handling Customer Complaints and Suggestions
777 Richmond Street West
Last revised April 8, 2014