Posted: April 8, 2014, 6 a.m.
Welcome to the new ritchies.com
When we began our plan last year to rebuild our website (the previous website had been in use since 2008) we had a common focus throughout our discussions and planning: highlight the goods. We were noticing a trend with other industry sites of moving focus away from what they were selling and more on the people selling them. We wanted to move away from focusing on the people, from confusing navigation and overpowering colours, to focus on the beautiful imagery of our inventory, and making it easier for our clients to find (and purchase) that inventory.
While you navigate our new site you may find things quite sterile compared to some other auction websites. This is entirely on purpose. We feel flashy colours and web design gimmicks only distract from what we're selling. Our new site makes it easier to find, stay focused on and finally purchase what you're looking for.
We are known for our excellence in customer service, and we wanted to translate that to our new website. Beginning immediately, you can log in to your My Ritchies account and view invoices, consignment statements, inventory and more, all online and in real-time. Beginning May 1st, you can also pay for your invoices directly on our website.
Another feature that we have a lot of requests for is the ability for our trusted consignors to upload, manage and conduct their own online auctions. That's right: you can now create and run your own online auctions entirely on your own. Our online team is available for assisstance, but aside from managing the accounting side of things, it's all you. Look for "self-serve auctions" in the My Ritchies menu.
Our online auction bidding system has also been dramatically improved, with new bidding tools, the ability to ask questions directly from the lot page, and more.
Finally, we're launching a new consulting service for technical and auction services. The very software that runs this website can be purchased or leased for your own auction website. Additionally, our auction consultants are available to assist in the creation or management of auctions and auction-related businesses.
We encourage you to explore our new website and let us know what you think, either by email (firstname.lastname@example.org), Facebook or Twitter.
Ritchies Online Team